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Shipping Policy

Last Updated: December 24, 2025
 

TAREN JEWELERS LLC
1012 Wilks Ave, Orlando, FL 32809
Phone: 321-746-6081
Email: support@tarenjewelry.com
Website: https://tarenjewelry.com
 

This Shipping Policy outlines how and when orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms below.
 

1. Order Processing Time

Orders are processed Monday–Friday, excluding holidays.

Standard Processing Times:

  • In-stock items: 1–3 business days

  • Made-to-order/custom items: 3–10 business days

  • High-value or specialty items: May require additional verification or processing

Processing time does not include shipping transit time.

During peak seasons, processing times may extend by 1–3 additional business days.
 

2. Shipping Methods & Delivery Time

We ship through trusted carriers, including:

  • USPS

  • UPS

  • FedEx

  • DHL (for international shipments)

Delivery times depend on the shipping method chosen at checkout.
 

Estimated Delivery Timeframes (USA):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days
     

Estimated International Delivery Timeframes:

  • Standard International: 7–21 business days

  • Express International: 4–10 business days

Delivery estimates may vary due to customs, weather, or carrier delays.
 

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Carrier rates

  • Shipping method selected

Free or discounted shipping may apply during promotions.
 

4. Tracking Information

Once your order ships, you will receive:

  • A tracking number

  • The carrier’s name

  • A link to track your shipment

Tracking updates may take 24–48 hours to appear after shipment.
 

5. Address Accuracy & Delivery Issues

Customers are responsible for entering a complete and accurate shipping address at checkout.

Taren Jewelers LLC is not responsible for:

  • Packages delivered to an incorrect or incomplete address

  • Delivery delays related to inaccurate customer information

  • Lost packages caused by incorrect customer-provided details

If a package is returned due to an incorrect address:

  • Reshipping fees must be paid by the customer

  • Refunds (if applicable) apply only to non-custom items; shipping fees are non-refundable
     

6. Lost, Stolen, or Missing Packages

Once a package is marked “Delivered” by the carrier, Taren Jewelers LLC is no longer responsible for:

  • Lost packages

  • Stolen packages

  • Mis-delivered packages

Customers must contact the carrier directly to file a claim.

For added security, we may require signature confirmation for high-value orders.
 

7. Damaged Packages

If your order arrives damaged, you must provide an opening video, which clearly shows:

  1. The sealed package

  2. Full unboxing process

  3. The damaged item in detail

The opening video is mandatory for damage claims.
Claims submitted without this required footage cannot be processed.

Please refer to the Refund Policy for full requirements.
 

8. International Shipping Conditions

International customers are responsible for:

  • Import duties

  • Customs taxes

  • VAT

  • Carrier handling fees

  • Any additional local charges

These fees are not included in our product prices or shipping rates and are not refundable.

Delays caused by customs inspection are outside our control.
 

9. Pre-Orders & Made-to-Order Items

Certain items may be classified as:

  • Pre-order

  • Made-to-order

  • Custom jewelry

These products have extended processing times displayed on their product pages.
Shipping begins once the item is completed and passes quality inspection.
 

10. Undeliverable or Returned Packages

Packages returned due to:

  • Delivery refusal

  • Incorrect address

  • Failure to pick up from carrier location

may incur the following:

  • Reshipping fees

  • 10–20% restocking fee (applies only to non-custom items)

Custom items cannot be refunded for undeliverable returns.
 

11. Shipping Restrictions

We do not ship to:

  • Sanctioned countries

  • P.O. Boxes for high-value items

  • Countries with unreliable import processes (case-by-case basis)

We reserve the right to cancel orders that cannot be shipped legally or safely.
 

12. Order Status & Support

For shipping questions or help with your order, contact us at:

 support@tarenjewelry.com
321-746-6081

Please include:

  • Your name

  • Order number

  • Description of your concern

We respond within 24–48 hours.
 

13. Policy Updates

We may update this Shipping Policy at any time.
Changes will be reflected with a new “Last Updated” date.
 

14. Contact Information

For questions regarding this Shipping Policy:

TAREN JEWELERS LLC
1012 Wilks Ave, Orlando, FL 32809-4256
Phone: 321-746-6081
Email: support@tarenjewelry.com

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